At Orient Tale, we understand the importance of fast and reliable shipping for our customers. We strive to process and ship all orders within 24-48 hours, excluding weekends and holidays. Our standard shipping method is via a UPS and the estimated delivery time is within 5-7 business days for most destinations within North America.
Shipping fees are calculated based on the weight of your order and your delivery location. You will be able to see the shipping fees for your order at the checkout page before completing your purchase.
In the event that your order is returned to us due to an incorrect or incomplete shipping address, or if the package is undeliverable, we will contact you to arrange for reshipment at your cost.
We take great care in packaging your items to ensure they arrive in perfect condition. If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
If you have any questions or concerns regarding shipping, please feel free to contact us. Our customer service team will be happy to assist you.